The Vinton Municipal Communications Utility is looking to hire a Customer Service Specialists to work in the iVinton office to interact with customers to provide information in response to inquiries, concerns and complaints about product and services. They respond to repair and internet support calls, assign work and dispatch I&M Technicians, and interact effectively and professionally with other departments. The CSS is responsible for the entering accurate customer data into billing and record keeping systems. The CSS is responsible for meeting sales and retention goals and objectives (if applicable). It is the duty of the Customer Service Specialist to provide excellent and efficient customer service ensuring a positive customer experience.  This is a permanent full-time position.
Requirements: High School Diploma or equivalent. Two years related office experience. Basic computer and office skills including e-mail, occasional letter writing, database software, Microsoft office. Must possess and maintain a valid driver’s license.
Applications and resume can be mailed to the City of Vinton, IA
110 West 3rd Street, PO Box 529 Vinton, IA 52349 or emailed to [email protected] no later than 4:30pm on Dec 29, 2020. EOE/AA